By Mass Communication Specialist 2nd Class Justin Johndro, Navy Public Affairs Support Element West, Det. Northwest
SILVERDALE, Wash. – Navy Gateway Inns and Suites (NGIS) throughout Navy Region Northwest were recognized for their service standards, which earned them the Admiral Elmo R. Zumwalt award March 26.
J. William Middendorf, then Secretary of the Navy, established the Admiral Elmo R. Zumwalt Award in 1974 to recognize commands that achieve the highest level of service standards.
“The Zumwalt Award is just another example of the very talented people we have here at Naval Base Kitsap (NBK) Bangor,” said Capt. Thomas Zwolfer, NBK commanding officer.
Dating back to 1996, Naval Station Everett (NSE) has received seven 5-Star Zumwalt awards; NBK-Bremerton has received six; NBK-Bangor has received five; and Naval Air Station (NAS) Whidbey Island has received six 5-Star awards and one 3-Star Zumwalt award.
Marion Green, NGIS general manager, said his team takes great pride in what they do to maintain a high standard of customer service and making sure the guests come back for a future stay.
“We prepare every day,” said Green. “We call it accreditation rating so you have to have that mindset every day to make sure everything is perfect.”
NGIS operations can earn a Three, Four or Five-Star rating based on the quality of facilities, amenities, service and financial management. Each year, only half of the Navy installations are inspected. Only commands attaining a Five-Star rating are recognized as Admiral Elmo R. Zumwalt award winners.
A Five-Star rating is awarded for the overall excellence of an installation’s entire NGIS operation, including enlisted and officer quarters, distinguished visitor quarters and flag officer quarters.
“Every day I inspect five rooms and they don’t know what five,” said Green. “It’s a QA process and that’s what helps us make sure the rooms are ready when you come to stay.”
One of the goals of the Navy Lodging program is to keep facilities and amenities as up-to-date and appealing as possible, and the NGIS Northwest facilities are no exception, with NGIS-Bangor recently getting some needed updates and renovations, while NGIS-Smokey Point is slated for renovations in 2014.
According to Zwolfer, he could not be more proud of his command’s accomplishments over the past few months.
“Two weeks ago our energy specialists received the SECNAV Energy Award for large shore commands; before that our Navy chefs won the Ney Award for having the best galley in the Navy, at Bangor. Today we are at NBK-Bangor for the Admiral Elmo Zumwalt, 5-Star award for Navy Gateway Inns and Suites and, a highly competitive personal award for a talented and dedicated person who was selected as the Navy NGIS enterprise-wide Housekeeper of the year. NBK strives to be the homeport of choice and our great people are making that happen every day.”