By Mass Communication Specialist 2nd Class Alex Van’tLeven, Navy Public Affairs Support Element West Detachment Northwest
MARYSVILLE, Wash. – Personnel from the Navy Lodge at Smokey Point, Naval Station Everett (NSE) Support Complex, received the Edward E. Carlson Award during a ceremony June 11.
The award is presented to the Navy Lodge that demonstrates superior performance throughout the year. A lodge must receive top marks in the areas of operations, associate satisfaction, leadership, and guest services.
“The personnel involved here should be extremely proud of this award,” said Capt. James E. Watts, deputy commander of military services, who was a guest of honor at the event. “If you think about it, we have 39 other lodges across the world, both in the US and overseas, for them to be selected above all those other lodges they should be extremely proud. This is a testament of their efforts, their work and the customer service professionalism they display.”
This is not the first time Navy Lodge Everett received the prestigious award.
“They have won this award for three consecutive years,” said Watts. “That means a lot because that shows that in the categories of guest services, financials and operations they are at the top.”
According to Dominic Lewis, Navy Lodge Everett general manager, a large emphasis is placed on guest service and customer satisfaction.
“When you have a permanent change of duty station (PCS), it can be stressful, especially if you have kids and a family,” said Lewis. “The front desk is the first thing a service member encounters after a flight or a long drive. So, the up front premier guest service helps us satisfy guests. That’s our goal.”
The Navy Lodge Everett’s staff is comprised of 16 members in total, all of whom were honored at the ceremony for their contributions to receiving the award.
“Earning this award shows the dedication of our staff,” said Lewis. “We wouldn’t have achieved this without the staff teamwork and the premier guest service they put in everyday to support our military community.”
The Carlson Award is named in honor of Edward E. Carlson, a former member of the Secretary of the Navy’s Advisory Committee. Through his efforts the Navy Lodge Program has become a leading example of hospitality for service members.